General conditions of sale
Any online purchase made on the website www.animooz.com is subject to prior knowledge and acceptance of these general terms and conditions of sale (the “General Terms and Conditions of Sale”).
📍 Company Name: EMO XXI
Head office: Calle Cervantes 10 - 46183 L'Eliana – Spain
📧 Contact email: contact@AnimooZ.com
📞 Phone: +33 1 87 64 72 83
NIF: B56699234
2. Purpose
These General Conditions of Sale (GCS) define the rights and obligations of the parties in the context of the sale of products on AnimooZ.
3. Products and availability
The products offered are selected from our partner suppliers. Descriptions, specifications, and images are provided for informational purposes only. Product availability may vary depending on stock levels.
In the event of a shortage, the customer will be informed and will be able to choose between a refund or an equivalent product.
4. Orders and purchasing process
To order a product on AnimooZ, the customer must follow these steps:
1. Add products to cart
2. Confirm the order and enter your contact details
3. Make the secure payment
4. Receive a confirmation email
We reserve the right to cancel any order in the event of stock issues, payment issues or suspected fraud.
5. Price and payment
• Prices displayed are in euros, all taxes included.
• We accept payments via Credit Card, PayPal, Google Pay and Apple Pay.
• Prices may be changed at any time based on adjustments from our suppliers.
6. Delivery
We work with logistics partners to ensure timely delivery.
📦 Average delivery times: 2 to 7 working days, after order processing.
🌍 Delivery areas: Europe
💰 Delivery costs: depending on the destination, they are displayed when ordering before payment.
⚠ Responsibility: We are not responsible for delays related to carriers.
7. Right of withdrawal and returns
• 📆 Legal deadline: You have 14 days after receipt to exercise your right of withdrawal.
📩 Procedure: Contact our Customer Service via our Contact Us page or at contact@animooz.com to obtain the return address and instructions.
• 🚚 Return at the customer's expense, except in the event of an error on our part.
8. Warranty and after-sales service
The products benefit from legal guarantees. In the event of a defect, contact us with photos at the email address contact@animooz.com. We will process the request with our supplier.
9. Liability
We cannot be held responsible for errors of description, stock shortages, delays or defects related to products supplied by our partners.
10. Personal data and cookies
We comply with the GDPR and do not share your data with unauthorized third parties. You can request its deletion at any time via the email address contact@animooz.com.
11. Applicable law and disputes
In the event of a dispute, an amicable solution will be sought. Failing this, the courts of Valencia/Spain will have jurisdiction.